If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.
All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
- You may cancel an order at any time PRIOR to shipment (Usually a 24 Hour time limit before we ship out orders).
- All sales are FINAL.
- NO Refunds or Exchanges. There are exceptions for specific circumstances, such as damaged products or missing items.
- Exchanges or returns will not be accepted for buyers remorse, open/used or products that were not originally purchased from our company.
- Risk of loss and title for Products purchased from RubyGxld pass to you upon delivery of such Products to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. That said, we’ll do our best to assist you where we are able.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
International Returns Procedure
For returns outside of the Canada, please e-mail us via the contact us form at Contact Us or e-mail us at info@RubyGxld.com to notify us of your intent to return. Your e-mail should contain your order number and a full explanation of your reason for returning the goods.
We will then e-mail you with a Returns Authorization Number.
Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
Please pay the appropriate shipping costs and return the parcel to the address as detailed at Contact Us (Please return with your national postal service, as returns by courier will not be accepted).
Request a proof of postage (RubyGxld will not be liable for lost returns).
Any underpaid returns may not be delivered to us and therefore will not be processed.
784 Taunton Road East
Oshawa, ON L1K 1B7
Please note, RubyGxld will only reimburse the cost of the products and not any return postage or original shipping fees (if charged).